Money Back Guarantee Policy

Until your order is on the way, you can cancel your order at anytime through your customer account. Simply login using just your email or phone number. You will receive a code through your sign in method. From there, tap on your order and request a refund. You will receive a confirmation screen and an Email that your refund has been processed. Depending on your payment method, you will receive your money back within 5-14 days.

You can also reach out to us at customerservice@getvif.com to cancel your order.

During Shipping

During shipping, you cannot cancel your order. You will however receive constant updates on the whereabouts of your package through Email, SMS, and your vif Account.

Return Policy

vif currently has a 15 day money back guarantee minus original shipping costs. Go to your customer portal to start your hassle free refund. Simply login using just your email or phone number. You will receive a code through your sign in method. From there, tap on your order and request a refund. You will receive a confirmation screen and an Email that your refund has been processed. Depending on your payment method, you will receive your money back within 5-14 days after your return has been scanned by your post office.

You can also reach out to us at customerservice@getvif.com to start your refund.

Please don't hesitate to us at customerservice@getvif.com reach out if you have any questions regarding our cancellation and return policies.